Spa Guide

Spa Guide

Hours
The spa is open from 9:00 a.m. to 9:00 p.m., 7 days a week. We request that you make your reservation in advance. Appointments are subject to availability.
Spa Reservations
We recommend that you contact us in advance to ensure availability. To make a reservation, please call us at 331514-5726.
Welcome to the Spa
We kindly request that you arrive at least 20 minutes before your appointment so that you have time to change clothes and fill out the medical forms before beginning your treatment. We also welcome you to arrive 50 minutes before your appointment begins to enjoy the Hydrothermal Experience after completing your check-in.
Hydrothermal Experience
We highly recommend that you enjoy the Hydrothermal Experience at least 50 minutes before your treatment. It is complementary with all spa treatments.

We have separate ladies’ and gentlemen’s locker rooms where you will find robes, towels, and slippers for your convenience.
Late Arrivals
Please be aware that if you arrive late to your appointment, you may get a shorter session or, in some cases, we may not be able to perform the treatment as scheduled.
Spa Etiquette
  • To maintain a harmonious environment in our spa, we kindly request that you turn off your mobile phone during your visit.
  • For your own privacy and comfort, we recommend that you wear a bathing suit for the Hydrothermal Experience.
  • The best way to fully enjoy your spa experience is arriving on time.
  • You must be 16 years of age or older in order to use spa facilities.
  • No outside food or beverages may be brought into our spa facilities.
  • We do not serve nor allow any alcoholic beverages in our spa facilities. For your own safety, we will refuse to serve or provide a spa treatment to anyone who is under the influence of alcohol or drugs.
  • We kindly request that you leave your jewelry and any other valuables in our safe deposit box. The spa is not responsible for any objects that are lost or forgotten on the premises.
Health
Upon your arrival to the spa, you will be required to fill out a medical form. Please inform us if you are pregnant or if you suffer from any medical conditions, allergies, high pressure, or asthma. Some of our treatments are not recommended for individuals with these conditions.
Gift Certificates
There is no better gift than a spa session! Gift certificates can be for any treatment or a product from our boutique.
Spa Experience
All of our spa treatments are therapeutic. Our spa therapists are qualified and have vast knowledge in their field. For each one of our spa experiences, we will provide you with disposable underwear for your comfort, because your privacy is our priority. If you have other questions regarding your therapist’s skills, level of performance, or expectations, please notify our staff at the reception desk or contact one of our spa coordinators. All our prices are in Mexican pesos and include the VAT, and they are subject to change without notice.

©   All Rights Reserved Privacy Policy